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Patient Information Leaflet
Patient Information Leaflet
Duke Street Surgery is a partnership providing NHS Services under an NHS England General Medical Services Contract
4 Duke Street, Barrow in Furness, Cumbria, LA14 1LF
Telephone: 01229 820068
Email Address: lscicb-mb.dukestreet@nhs.net
Website: www.dukestreetsurgery.nhs.uk
Doctors
Dr Ruth Wilkinson MBBS., MRCGP
Dr Alistair Harrison BMBCh., MRCGP., DRCOG
Dr Nandini Das MBBS., DFFP., MRCGP., DRCOG
Dr Kalyani Rajasooriyar MBChB., MRCGP
Dr Cian Nutt MCChB., BMedSci., MRCGP
Dr Helen Green MBBS., MRCGP
Dr Lakshan Gunasinghe MBBS., MRCGP
Karen Postlethwaite (Nurse Practitioner) RGN., BSc(Hons)., NP., MSc., FCC
Emma Gaitskell (Advance Nurse Practitioner) RGN., BSc., NP., MSc
Practice Manager
Laura Hodgkinson
The Practice Team
This practice operates under a partnership agreement and provides services on behalf of the NHS.
Mental Health Practitioner
Katy Hornby (Appointments available Monday, Wednesday & Friday)
Practice Nurse Health Care Assistant (HCA) Christine Turner Cheri Johnston Catherine Hartlebury Julie Bryan Rebecca Gee Vikki Benson (NA) Keeley Grierson Deryn Grierson
Services we provide
Along with routine appointments the practice offers the following services:
From time-to-time other services may be available such as raising awareness of a particular disease or condition. We will advertise this information on our website and within the practice.
Appointments and accessing the practice services
To make an appointment to see your GP or any member of our healthcare staff or to access any other of our practice services, please log on to the practice website at www.dukestreet@nhs.uk, via one of the online patient access apps such as the NHS APP, for more information please as a member of our Reception team. Should you be unable to access the website or one of the apps please ring 01229 820068 and a member of our reception team will be able to assist you.
The Practice Website contains all the relevant practice information that you are likely to require. It is the quickest way to access the services you may need.
Prescriptions/Repeat Prescriptions
Your GP will initiate any prescriptions that they determine you require. Repeat prescriptions can be order in the following way:
1 Via one of the online patient access applications (NHS APP or Patient Access) for more information please speak to the Reception Team
2 By emailing your request including your name, date of birth and address to lscicb-mb.dukestreet@nhs.net
3 In person by ticking the required medication on the right side of your prescriptions and posting it through the post box at the front of the building
Please allow 3 days for collection from your nominated pharmacy (excluding weekends and bank holidays)
Carers
If you are a carer for anyone, please inform the practice so that your record can be updated. This will enable the team to provide you with any support you may require.
The Practice works closely with Furness Carers, for more information please contact our Carer Champion Cat on 01229 820068 for more information.
Practice Learning Time
The practice will be closed for one afternoon per month for GP & staff training, we will update our website, social media & waiting room posters with exact dates when available. During this time if you urgently need medical help or advice and it is life threating dial 999, if it is not life threating contact NHS 111 by calling 111 or accessing via www.111.nhs.uk
Training Practice
The practice is a teaching practice and trainee GP’s, Medical Students and Student Nurses may as part of their training be required to sit in with their trainer GP or Nurse Mentors during consultations with patient. You will always be asked if you consent to this prior to your consultation. If you do nor consent the student will not be present during your consultation.
Home Visits
Home visits are at the discretion of the GPs and are usually for those patients that are housebound or have significant health issues. These maybe carried out by a member of the Home Visiting Team.
Patient Participation Group
We have an active Patient Participation Group (PPG), ensuring that our patients are involved in decisions about the services provided by the practice. Further information about our PPG is available via our website – www.dukestreetsurgery.nhs.uk, alternatively, contact Kate who is the nominated point of contact for all PPG matters.
Patient Data
All clinical and administrative staff have an ethical as well as a legal duty to protect patient information from unauthorised disclosure and in accordance with UK GDPR.
Threats Of Violence Or Abuse Of Our Staff
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We operate a zero-tolerance policy and may refuse to provide services to individuals or those accompanying individuals who are violent, threaten violence, commit, or threaten to commit a criminal offence.
Comments, Suggestions And Complaints
If you would like more information about any of the services we provide, please ask a member of staff, telephone or visit the practice website. Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we offer.
When We Are Closed
When the practice is closed, if you urgently need medical help or advice and it is life threatening dial 999. If it is not life threating contact NHS 111 by calling 111 or accessing via www.111.nhs.uk
Discrimination Policy
The practice does not discriminate on the following grounds: race, gender, age, social class, religion, sexual orientation, appearance, disability, or medical conditions.
Patient Responsibilities
The practice operates a strict DNA policy, we welcome your cooperation in keeping all appointments, please inform the practice as soon as possible if you are unable to attend. You can also cancel your appointment by replying CANCEL to your SMS appointment reminder or via the online patient assess applications. Please note that any patients who displays unacceptable behaviour may be removed from the practice list.
Opening Hours Improved Access/Extended Access
Monday-Friday: 8am-6.30pm Monday-Wednesday: 7am-8am
Friday: 7am-8am
The 2nd Saturday of the month: 8.30am-5.30pm
As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.
To requests proxy access, please collect a proxy access form from reception from 9am to 5pm.
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.
From 1st April 2015, practices are required to allocate all patients (including children) with a named accountable GP.
The named GP is responsible for the coordination and delivery of all appropriate services, where required based on clinical judgement, to each of their patients.